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Customer Service Officer


  • Melbourne Victoria Australia
  • Full Time, Part Time
Closing 1 Nov 2019
Applications 0


  • Administration support
  • Quality assurance
  • Customer service

The role of Customer Service Officer with the rest of the AUSTSWIM Head Office Support team is responsible for administering AUSTSWIM courses, swim centre documentation, online shop orders, issuing licence accreditations and renewals. Together they provide the customer service, general administration, data entry, quality and compliance functions of the orgnaisation.  Assistance may also be required in the set up and running of annual conferences and other events.

It sounds like a mouthful: but we want to demonstrate that the role is varied and challenging at the same time. Together with the rest of our high functioning team; the succesful applicant will deliver that service to our 35,000 members.  If you like it busy; and you like variety then this role could be for you. 

The role is available as either full time or part time opportunity. 

Desirable Criteria


Employer and Other Details

AUSTSWIM is Australia’s peak industry organisation for the teaching of swimming and water safety. Formed in 1979 with the aim of developing consistent and higher quality training of teachers of swimming and water safety across Australia, AUSTSWIM continues to set the benchmark in this essential area.

With 40 years of dedicated experience, the AUSTSWIM system achieves world’s best practice in the accreditation, professional development and ongoing support of 35,000 teachers of swimming and water safety.

AUSTSWIM works closely with aquatic facilities, education departments, peak industry organisations and partners to achieve the AUSTSWIM philosophy that all Australians should have appropriate and relevant swimming and water safety skills and understand the principles and practices of water safety. We also advocate for greater awareness of water safety to the general public. 

Come and help us make a difference.

Apply for this role

Please provide current resume along with a cover letter which includes:

  1. Why you wish to work for AUSTSWIM
  2. A response to each of the Key Selection Criteria below
  3. A verification that you are legally entitiled to work in Australia.

Key Selection Criteria

  • Excellent organisational and administrative skills.
  • Excellent oral and written communications skills and the ability to communicate to all level of stakeholders.
  • Ability to work independently and in a team environment. 
  • Experience in the use of IT systems such as database management and computer applications.
  • A demonstrated commitment to ethical practices and compliance with Workplace Health & Safety, EEO and anti-discrimination. 
Craig Halliday

1300 885 529

Application Form

Customer Service Officer AUSTSWIM

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