Referral Essentials: Steps to success for client referrals

Fitness Australia Limited

  • Australia
  • 2 to 3 hours
  • Not stated


You know it’s important to develop client referral relationships with doctors and health professionals, but it can be hard to know where to start.  The reality is that most of your clients are likely to have a current or previous health issue for which they are already seeing a doctor or allied health professional. 

For you, successfully working with health might include knowing how to overcome roadblocks you may have already experienced, how to seek guidance and provide feedback using accepted forms of communication, and how to demonstrate your commitment to a client-centred approach.

This webinar is designed to help you use the Fitness Australia Exercise Referral Kit’s tools and templates and work through client referral steps that are recognised and shared by fitness service providers, General Practitioners, Sports Physicians, Physiotherapists, Exercise Physiologists and other health professionals. 

This seminar is facilitated by Tanja McLeish, Lifestyle Medicine Practitioner and former CEO of the Australasian Society for Lifestyle Medicine.   Tanja interviews successful fitness industry operators - iNform Health and Fitness Solutions and North Adelaide Fitness Centre – and two health professionals – a Senior Orthopaedic Physiotherapist and a GP Director of a Community Health Centre – all of whom advocate the benefits of close connections between fitness and health professionals and provide their practical tips for successful client referrals.

Who should participate?

This iLearn session is essential for exercise professionals who need to contact health professionals on behalf of their clients and for business managers who are putting referral policies and processes in place.  It is also a valuable tool for fitness industry educators, ensuring that new graduates are equipped to navigate these issues right away.

Learning objectives

  • Understand the steps to build credibility for successful client referral
  • Meet health professional expectations for communication using recognised referral processes
  • Manage client health and fitness records appropriately
  • Improve your capacity to build trust and cooperation with medical and allied health professionals to support client health and wellbeing
  • Understand the importance of clear professional boundaries and scope of practice

Enrolment fee

Fitness Australia Registered Exercise Professionals: $79.00 (Prices are AUS, includes GST)

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